Anonymous
map-marker Pittsburgh, Pennsylvania

People are using you for there own business. Want to know more contact me

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Paula you are a great person. But there are people out there that are using you commercials and stealing money from are credit cards mine was $179.84 there making you look bad the name of the company is redjeanamazingclothin trus me I called them and you can imagine what I said but the didn't care. Please sue them for false advertising. Yes I would love to have a set of your cook wear set. That is what they were advertising for $9.95 be very care of scammers
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User's recommendation: My,credit card put my money back

MaryAnn C Nht

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Verified Reviewer
| map-marker Branson, Missouri

Restaurant issue

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Horrible response. No resolution to my issue whatsoever. This is absolutely the worst store Paula Dean has! Horrible employees. Corporate response is awful as well!
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Loss:
$1000

Preferred solution: An actual response from a real person.

User's recommendation: Never eat or shop at Paula Dean's in Branson,Mo.

Marie Wlt

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Verified Reviewer

Need more detail about a product before I buy

I would like to buy 12.6 Pauladean air fryer, but cannot get information I need about what the parts on the inside are made out of. I'd really like to speak with a human being but cannot find a phone number that can give me access.
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Preferred solution: I just have questions that I can't get answered

Francisco H Asp

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Verified Reviewer

Warranty questions

Why am I being forced to give my credit card number to ask why my air fryer is not working? I simply want to know if I can have my air fryer replaced/repaired or should I buy a new one from another company. The fact that we bought our Paula Dean fryer from her website should be enough to warrant a conversation with a live person whom can resolve our issue.
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Loss:
$150

User's recommendation: Answer customers questions with a live person.

Anonymous
map-marker Doylestown, Pennsylvania

Lifetime warranty

Paula Deen - Lifetime warranty
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Paula Deen - Lifetime warranty - Image 3
Got pic of 4 pans lids broken and one medium skill Teflon came off, ty for saying you can replace these. Send to betty Clark, 384 Massey lane Houlka Miss 38850. Ty u Paula deen, have loved and bought most of your products!!
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Anne B Atp

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Verified Reviewer
| map-marker Foley, Alabama

Overpriced

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First time there. There were 3 people there. We ask Savannah. The one with 3 types of meat and 4 side orders. That is what we got. It was good. The issue is the bill. We were charged for 3 people. It was over $100. why. I know it says per person but why do we charge this? Then they say you get a free gift. we ask and they said to get it you had to buy a $20 gift first why again. Very confused. Thanks Anne Bourg
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Loss:
$100
Pros:
  • Good food
Cons:
  • Over price

Preferred solution: Price reduction

User's recommendation: Ask alot of question before you order

Lola G Rqp

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Verified Reviewer
| map-marker S-Hertogenbosch, North Brabant

Handles on cookware set

Paula Deen - Handles on cookware set
Handles are very sticky-does the handles need replaced? Ive had this set for about 3 years- set still looks brand new except for the handles.please help!
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Loss:
$1
Pros:
  • Great cookware

Preferred solution: Handles replaced

User's recommendation: I love this set don’t know why some of the handles are sticky.

Melisa P Mir

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Verified Reviewer
| map-marker Nashville-Davidson, Tennessee

Need screws

Paula Deen - Need screws
Screws came out of my lift top coffee table the mechanical part that connects to the table. Looking for replacement.
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Pros:
  • Nice stuff
Cons:
  • Need new screws and how to put them in

Preferred solution: Screws for the lift top coffee table

Anonymous
map-marker Newton, New Jersey

Product failure

I have a beautiful set of Paula Deen pots and pans. They ate in a vacation home, so rarely get used. From the beginning, however, the handles have been grossly sticky, and it continues to get worse over time. I can actually lift the pan by just touching the handke, that's how sticky it is. Please tell me how you will remediate this. Thanks.
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Jakala Ozz

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Verified Reviewer

Price

Its more than just the price. 30 dollars a plate each. And you cant take home what you dont eat and each person like different things its a rip off wont go back.
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Cons:
  • Price is too much
  • Not enough options

Preferred solution: More options

User's recommendation: Lower price or have more options or both

Anonymous
map-marker Charleston, West Virginia

Handles are sticky

Handles get nasty sticky, no amount of washing with Dawn full strength gets it off. Why did this happen? My friends have the same complaint.
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User's recommendation: Don’t buy them

CaroleAnn K

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Verified Reviewer

Pressure cooker

I bought it because of the safety features they advertise. I have used it many many times in an attempt to make it work and get my money's worth. It sealed about one time in twenty. I HATE IT!!! CS did not respond to my complaints. Don't buy it.
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Preferred solution: Full refund

User's recommendation: Don't waste your time and money.

Stacey M Lqx

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Verified Reviewer

To get part digital pressure oven

I don't need a lawyer I just try to find out how to get this stuff for a 1600w digital pressure oven model # is KC2601 the stuff I need is roasting rack and Bake pan and a rotisserie removal tool I got one off of someone and this stuff was missing
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Preferred solution: I like to see about part for my 1600w digital pressure oven

Ata Zjz

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer

2 out of 7 purchased units failed and it cost 60USD to return for warranty

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Paula Deen - 2 out of 7 purchased units failed and it cost 60USD to return for warranty
2 out of 7 purchased units failed I disliked that you need to cover 60USD for return (50% of the cost) and the 2nd unit they said: if arrives after warranty expires will not receive unit, putting at risk the 60USD for shipping since we depend on shipping transit time. I only had 7 days to make the unit arrive. therefore did not use the warranty to avoid losing my 60USD Shipping. proof of purchased attached.
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Loss:
$120
Pros:
  • Clean
  • Nice unit to work
  • Size
Cons:
  • Known and repeated failure for them and not helping customer

Preferred solution: everybody know the risks to buy this air fryer

User's recommendation: buy in store not online due to return cost

charolette w Lug

Magazine subscriptions

Please consider senior discounts on magazine subscriptions for Paula Deen fans. Other magazines do give seniors help. Why not Paula Deen?
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Pros:
  • I love reading her magazine
Cons:
  • Cannot find magazine locally anywhere

Preferred solution: Price reduction

Jodi C Vpp

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Verified Reviewer
| map-marker Myrtle Beach, South Carolina

Product malfunction

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Poor customer feedback . Constant contact and no response. Ill never shop this store again! I live near her store and used to love shopping there but after the purchase of one of the products and stopped working within 3 months and getting nowhere with customer service this company has no more support of my further purchases
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Loss:
$130
Pros:
  • Will know after an outcome has been reached

Preferred solution: Full refund

About

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Paula Deen Home

Summary

Paula Deen is an American cook, cooking show host, restaurateur, author, actress and Emmy Award-winning television personality. Paula Deen resides in Savannah, Georgia, where she owns and operates The Lady & Sons restaurant with her sons, Jamie and Bobby Deen. She has published fourteen cookbooks during her career. Paula's business interests have grown considerably. In 2011, Paula Deen Foods was launched and beginning in 2013, featuring food products based on her traditional recipes and lighter versions as well. Paula Deen™'s web site offers Restaurants, Magazine, Show Recipes , Blogs etc.

Paula Deen reviews and complaints

Paula Deen is ranked 105 out of 534 in Kitchen and Cooking category

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